Why ISO 9001 Certification for hospitals?
Every Hospital performance statistics and articles about services falling short of expectations are rarely out of the news these days. It is normally the negative statistics and stories that catch the attention of the media. While all hospitals are measured by national and regional governments in terms of certain (KPI) key performance indicators. It seems that internal performance, and therefore quality management can differ massively from hospital to hospital. So, given that hospitals are asked to perform versus the same Key Performance Indicators, is it not strange that each individual hospital will try and attain these objectives using different internal methods?
A standardized ISO 9001 process would bring to hospitals, and the components
of the standards that could bring value across a national hospital network:
Periodic management
reviews:
All organizations utilizing similar formats and sharing targets and
objectives.
Internal audits:
All hospitals would have to perform these as standard practice.
Measurement and control
of suppliers:
This would allow consistency and assurance that taxpayer money was utilized
efficiently.
Customer feedback:
The ISO 9001 requirement to request customer feedback would help to ensure
that preventive measures would be more prominent than corrective actions.
Corrective action:
The standardized and formal corrective action process that could be shared
across various sites could be a huge advantage to hospital managers.
Risk assessment:
Again, this is obviously performed inside most work environments, but a
standardized and regular format that is recognized across multiple sites could
bring improved synergy and reduced costs to the service provided.
Continual improvement:
As the recurring theme of the 9001 standard, the above procedures, when
undertaken effectively, can drive real improvement inside a hospital
environment similarly to any business. So, these processes, along with the other core principles and clauses of ISO
9001, could help to bring uniformity and continuity to a network of hospitals.
What
are the required steps for ISO
9001 certification?
Once you have a quality management system in place, here are
The required steps for ISO 9001:2015
certification:
1.
Prepare
for ISO 9001 Certification
The most important part of this step is deciding whether you need to handle
ISO 9001 certification in-house or entrust a third party consultant. The ISO
recommends contacting the ISO 9001
Certification Body in your country as a first step to finding a reputable
third-party ISO 9001 Certification
Provider. In either case, you will want appoint a point person to lead the
effort for ISO 9001:2015 certification and ensure that there’s buy in from all
of your employees. If you go the do-it-yourself route, there are kits that bring executives up
to speed regarding what’s required. Several firms also have ISO 9001 training
courses to help prepare businesses for ISO
9001 certification, You will get all of the know-how and tools needed to
plan and implement quality management system that is compliant with ISO 9001
standards, in addition to perform your own regular internal audits to maintain
its upkeep.
ONLINE COURSES
Some online courses deliver the training in about 12 hours. In other cases,
a trainer may come to your facility, or you might choose an off-site
educational option that involves going to a campus in your area.
Remember that your quality management system must be should be suitable for
your business and your product or service. An external consultant might not
have the knowledge or the experience to prepare internal documentation and do
an internal audit.
2.
Document
Your Quality Management System
Writing out the procedures, policies, and steps that make up your quality
management system is the hardest part of getting ISO certification. You need to
draft process checklists, instructions, work flows, and diagrams. There is no
specific number of documents required. But you should document every stage of
your quality management system in detail.
3.
Implement
Your Quality Management System
In this step, you will need to introduce your employees to the quality
management system and train them to incorporate it in their daily work.
4.
Conduct
an Internal Audit
An audit by a certified external auditor is required for ISO 9001 certification, but you are
also required to conduct internal self-audits. These are on-site audits
conducted by your lead ISO person or consultant who is well trained in ISO
9001:2015 Certification. The purpose of the audit is to evaluate that all
works are in compliance with the quality management system.
5.
Set
Up an External Audit and Get Certified
The last step to get ISO 9001 certification is to get the approval of an
external ISO auditor, also called an ISO registrar. There are many ISO 9001 Certification Provider who can help you with this step. Generally, the
external audit is divided into two parts. In the first, the auditor will
remotely assess that your hospital meets minimum ISO certification
requirements. In the second, the auditor will visit your place of business and
evaluate compliance with ISO requirements. The auditor will interview your
staff and inspect your quality management system documentation
ISO 9001
Certification Body provides
ISO 9001 accreditation necessitates
that the organization occasionally review its quality procedures.
What are the benefits of implementation: ISO 9001 for hospitals?
The
benefits of implementation: ISO 9001 for hospitals
We have examined why it tends to be envisioned that ISO 9001 standardization
would help hospitals.
·
Uniformity
of objectives and methodologies:
This would enable all hospitals to utilize the same processes to pursue
goals.
·
Costs:
Shared processes and methods enable staff to transfer and work at other
sites seamlessly with a minimum of training.
·
Staff
costs:
It could be strongly argued that if a standardized quality management
procedure existed within hospitals, that considerable administrative and
expensive management costs could be abolished, given that standard procedures,
training, objectives, and goals would exist.
·
Morale:
Shared and well-communicated objectives with a defined corrective activity
process, supported by sturdy customer feedback, risk management, internal
audit, and corrective activity procedures, ensure that staff have a defined
goal and improves morale.
·
Information
sharing:
Standardized processes across multiple hospitals would enable data and
knowledge to be shared, ensuring greater efficiency and lower costs in pursuit
of objectives.
·
Improved
customer satisfaction:
The absolute goal of any ISO implementation process. Measuring, review, and
action versus the respective clauses of the standard should ensure the
continual improvement cycle and provide better service and effective lessons
learned for the help of the end user, the patient.
Frequently asked
questions: Click here
Contact Information
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